Legal

Privacy Policy

Effective Date: August 2025

This Privacy Policy explains how Narro Production FZC (“we,” “us,” or “our”) collects, uses, and protects the personal information of visitors and users (“you” or “your”) on our website and related services. We are committed to safeguarding your privacy and ensuring the security of your personal data. By accessing or using our website and services, you consent to the practices described in this Privacy Policy.

Information We Collect

a) Personal Information: We may collect personal information you voluntarily provide, such as your name, email address, phone number, company details, and other relevant information through forms, inquiries, or other communications on our website.

b) Website Usage Information: We automatically collect certain technical information about your visit to our website, including your IP address, browser type, device information, operating system, pages visited, and referring website. This data helps us improve our website’s functionality, analyze trends, and enhance your overall experience.

How We Use Personal Information

a) Providing Services: We use your personal information to deliver the creative video production services you request, including project planning, communication, and delivery.

b) Communication: We may use your personal information to respond to inquiries, provide customer support, send project updates, and share information about our services, promotions, or news. You can opt out of promotional communications at any time.

c) Analytics and Improvements: We analyze website usage information to improve our website, services, and user experience. This analysis is performed in an aggregated and anonymous manner.

d) Legal Compliance: We may use your personal information to comply with legal obligations, enforce our terms of service, and protect our rights, property, or safety as required by law.

Data Sharing and Third Parties

a) Service Providers: We may engage trusted third-party service providers to help us deliver our services, manage our website, or perform other business operations. These providers are bound by confidentiality agreements and may only use your personal information as necessary to support us.

b) Legal Requirements: We may disclose your personal information if required by law, regulation, legal process, or government request.

c) Consent: With your explicit consent, we may share your personal information with third parties for marketing or collaboration purposes. You have the right to withdraw your consent at any time.

Data Security

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security, and you acknowledge and accept this risk.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When no longer needed, we securely delete or anonymize your data.

Your Rights

You have rights regarding your personal information, including the right to access, correct, delete, or restrict how your data is processed. You may exercise these rights by contacting us at hello@narroproduction.com.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us so we can remove the data.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website. We encourage you to review this policy regularly to stay informed about our privacy practices.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

hello@narroproduction.com

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

Terms and Conditions

Effective Date: August 2025

These Terms and Conditions (“Terms”) govern your use of the website and services offered by Narro Production FZC (“we,” “us,” or “our”). By accessing or using our website and services, you agree to comply with these Terms. Please read them carefully.

1. Use of Our Services

a) You must be at least 18 years old to use our services. If you are under 18, please do not use our services.

b) You agree to use our services in compliance with all applicable laws, regulations, and these Terms.

c) You are responsible for any content you submit or share through our website or services.

2. Intellectual Property

a) Our website and all related content—including text, graphics, logos, images, video footage, and software—are the property of Narro Production FZC and protected by copyright and other intellectual property laws.

b) You may not reproduce, modify, distribute, or publicly display any of our content without our prior written consent.

3. Privacy

Your use of our website and services is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your personal information.

4. Third-Party Links and Content

a) Our website may include links to third-party websites or content. We are not responsible for the content, accuracy, or availability of these external sites.

b) Your interactions with third parties through our services are solely between you and those third parties. We are not liable for any damages or losses resulting from such interactions.

5. Termination

We reserve the right to terminate or suspend your access to our services at our discretion, without notice, if you violate these Terms or engage in any conduct we consider inappropriate or harmful.

6. Limitation of Liability

We make no warranties or representations regarding the accuracy, completeness, or reliability of our website or services. We shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or services.

7. Changes to Terms and Services

We may update these Terms periodically. We will post any material changes on our website. You are responsible for reviewing these Terms to remain informed about your rights and obligations.

8. Contact Information

If you have questions or concerns regarding these Terms or the handling of your personal information, please contact us at:

hello@narroproduction.com

By using our website and services, you acknowledge that you have read, understood, and agree to these Terms.

Cookie Policy

Effective Date: August 2025

This Cookie Policy explains how Narro Production FZC (“we,” “us,” or “our”) uses cookies and similar tracking technologies on our website. It outlines the types of cookies we use, their purpose, and your choices regarding their use. By accessing or using our website, you consent to our use of cookies as described in this policy.

What Are Cookies?

Cookies are small text files placed on your device (computer, smartphone, tablet) when you visit a website. They help enhance website functionality, provide personalized experiences, and collect data about your interactions with the website.

Types of Cookies We Use

a) Essential Cookies: These cookies are necessary for the website to function properly and enable you to navigate and use its features. They are usually set in response to actions you take, such as filling out forms or setting privacy preferences.

b) Performance and Analytics Cookies: These cookies help us analyze how visitors use our website, gather statistical insights, and improve website performance. They allow us to understand which pages are most visited, how users engage with content, and identify any technical issues.

c) Functionality Cookies: These cookies remember choices you make, such as your language or region, to provide a more personalized experience.

d) Targeting and Advertising Cookies: These cookies deliver targeted advertisements and promotional content based on your interests and browsing behavior. They may also help limit how often you see an ad and measure the effectiveness of advertising campaigns.

Third-Party Cookies

We may allow trusted third-party service providers, such as analytics or advertising partners, to place cookies on our website. These third parties may collect information about your online activities across different websites. We do not control these cookies. Please refer to the respective privacy policies of these third parties for more details.

Cookie Consent and Control

When you visit our website, you’ll see a cookie banner requesting your consent to use cookies. By continuing to browse or clicking “Accept,” you consent to the use of cookies as described in this policy.

You can manage cookies by:

  • Adjusting your browser settings to block or delete cookies
  • Using browser extensions that offer cookie management
  • Opting out of targeted advertising via relevant advertising networks

Please note that disabling certain cookies may affect the functionality of our website.

Changes to this Cookie Policy

We may update this Cookie Policy periodically to reflect changes in our practices or legal requirements. We will post any updates on our website. We encourage you to review this policy regularly.

Contact Us

If you have questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us at:

hello@narroproduction.com

By using our website, you acknowledge that you have read and understood this Cookie Policy and consent to the use of cookies as described herein.